About CHSC

Cleveland Hearing & Speech Center (CHSC) has a long and remarkable history of helping individuals with communication challenges become independent members of the Greater Cleveland Community. Founded in 1921 by Helen Newell Garfield, daughter-in-law of President James Garfield, who lost her hearing as a young woman, CHSC started with the simple mission of providing lip-reading classes for adults who are deaf or hard of hearing.

We are the nation's oldest hearing and speech center and Northeast Ohio's only nonprofit organization dedicated solely to serving those with special communication needs. CHSC consistently serves thousands of children and adults each year through the following programs and services: Hearing, Speech-Language and Learning, Language Interpreting, and the Community Center for the Deaf and Hard of Hearing. The Center also oversees the management of the Early Intervention Program.

A staff of more than 50 professionals — audiologists, sign language interpreters, speech-language pathologists, outreach specialists, and administrative staff — are employed at the Center's locations in University Circle, Lyndhurst,  Westlake, and Broadview Heights.

Cleveland Hearing & Speech Center also has a 70+ year affiliation with Case Western Reserve University's Department of Psychological Sciences.

Our Mission

Cleveland Hearing and Speech Center provides speech-language, hearing, language interpreting, and Deaf services. We advocate for equal access to information and communication and value all individuals' language choices equally. 

Our Vision 

A community where every person can communicate effectively.

Core Values

Justice, Accessibility, Inclusion, Diversity, Equity (JAIDE)

At Cleveland Hearing and Speech Center, we welcome the broad array of people in the Northeast Ohio community to which we belong. We nurture our culture for advancing justice, accessibility, inclusion, diversity, and equity throughout all areas of organizational operations and governance.

We are a person-centered organization and are committed to providing the highest quality services. We serve and honor individuals of all backgrounds, abilities, and resource levels and strive to continuously expand our knowledge of JAIDE principles. We are a workforce that represents our values by promoting and respecting the communication preferences of staff of every race, culture, age, gender, ability, sexual orientation, and religion.   

  • We value the visible and invisible qualities and abilities that make a person who they are. 
  • We welcome the unique perspectives and experiences that every person has. 
  • We believe that every person in our community should have equal access to information. 
  • We strive to make JAIDE practices a common element of our daily work. 
  • We commit to using these practices for our employees, our clients, our community partners, our volunteers, and our donors. 

Client-Centered

  • We employ a holistic approach when serving our clients.
  • We respect all modes of communication and support a person's right to choose his or her preferred mode of communication.
  • We do not discriminate on the basis of ability to pay.

Innovative

  • We vigorously pursue and follow best practices.
  • We encourage responsible risk-taking in program development, administration, and service delivery.
  • We constantly strive for creative solutions in all we do.
  • We research and employ the most current technology to facilitate communication for our clients and within our staff/teams.

Excellence

  • We provide the highest quality of services.
  • We measure our success by the outcomes or results attained.
  • We seek to be leaders in all that we do.

Integrity

  • We are accountable to the highest professional practice standards.
  • We are guided by trust, honesty, and ethical conduct.
  • We strive for consistency between our words and our deeds.
  • We are CARF accredited.

Fiscally Responsible

  • We value a wise and efficient use of resources.
  • We take a long-term view of the financial needs of the organization.
  • We are vigilant stewards of donor contributions.
  • We ensure that new initiatives and ongoing operations have adequate funding.

Financial Information

Annual Reports

New Century Campaign Summary

Performance Evaluation Reports

Deaf Pathways Impact Report

CARF Review