Cleveland Hearing & Speech Center is committed to protecting the privacy of visitors to our website. Information gathered on our website is used to monitor our effectiveness in providing relevant and credible health information and in answering questions.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the pages you visited. We will not sell your personally identifiable information to anyone.
WEBSITE SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card or bank account number, name, and address, so that it cannot be read over the Internet.
WEBSITE REFUND POLICY
All refunds will be provided as a credit to the credit card or bank account used at the time of purchase within five (5) business days upon receipt of the returned merchandise. Note that your refund may be reduced by a modest restocking fee.
WEBSITE SHIPPING POLICY
Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are FedEx or the U.S. Postal Service (USPS). Sorry, but we cannot ship to PO boxes.
What information do we collect?
This site recognizes and collects, when possible, the domain name of a visitor's server (for example, chscs.org or google.com). We do not automatically collect the full email address of visitors to our website. The only way we obtain your name or email address is when you choose to provide that information to us. Please note that our forms are NOT encrypted unless otherwise noted. Therefore, people who are actively snooping on Internet traffic may read information you send us. But once the information is sent to our site, it is kept in secure databases where it is not available to users on the Internet. Examples of how you might provide us with information about you include:
- Emailing us with a comment or question
- Subscribing to our email notification service
- Completing a survey or feedback form
- Requesting an appointment
We do not respond to any questions concerning specific medical conditions. If you transmit such information, while we will not intentionally release it or make it public, we cannot assure you that the information will be kept private. We urge you not to send such information by email.
How do we use the information we collect?
Cleveland Hearing & Speech Center does not sell, trade or rent personal information about its website visitors.
The information we collect about the domain name of the server from which you are visiting is aggregated and used solely to determine the number of visitors to our site each day and sources of traffic.
Email addresses provided by visitors are used to respond to comments submitted through our feedback and surveys forms when indicated. Email addresses provided when subscribing to email bulletins are used to distribute the bulletins via email to subscribers.
If a website visitor asks us to send material that cannot be transmitted electronically, we will need to know the visitor's name, email address and mailing address. We will use that information only to fulfill the visitor's request.
Website visitors who complete a website survey and indicate a willingness to participate in future surveys are asked to provide their name, email address and telephone number. That information may be shared with carefully screened market research firms with which we have a business relationship.
How can I get my name removed from your files?
If you do not want to receive email from Cleveland Hearing & Speech Center, please let us know by sending an email notification to firstname.lastname@example.org. When you write, it is imperative that you provide the following information so that we can be sure to honor your request:
- Your full name
- Your active email address (If you use more than one email address, send a message to us from each of your email accounts.)
- A sentence asking that your email address be removed from our files
- The specific name of the email bulletin(s) that you no longer wish to receive
We will process your request as quickly as possible.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your web browser on your computer's hard drive. They permit Cleveland Hearing & Speech Center to recognize you and your access privileges on this website, as well as to track site usage. You can usually change your browser setting to prevent acceptance of cookies. Check with your Internet service provider for assistance in changing this setting. However, if you wish to access areas that are personalized for your use, cookies will have to be active.
By using our website, you consent to the collection and use of the information discussed above by Cleveland Hearing & Speech Center. Changes in this policy will be posted on this page so that you may always be aware of what information is being collected, how it is being used and under what circumstances it is being disclosed.
Tell us what you think
Cleveland Hearing & Speech Center welcomes your questions and comments about privacy. Please send your comments via email to email@example.com.